Privacy Policy

1. Who we are and how to contact us

MFG Finance is the trading name of Machine Finance Pty Ltd (ABN 29 657 970 235), trading as MFG Strategic Equipment Finance. This policy covers personal information handled through mfgfinance.com.au and our enquiries and commercial finance broking services. It should be read with any specific privacy notice or consent provided during an application.

For privacy enquiries, access or correction requests, or complaints, contact James Allan or Daniel Salajan through our enquiry form, identifying your message as a privacy request. You can also write to the Privacy Contact, MFG Finance, L3, 7 Bridge Street, Sydney NSW 2000, or L1, 50 - 56 York Street, South Melbourne VIC 3205. A copy of this policy is available on request.

2. Information we collect

Our website enquiry forms collect the details you enter, including your name, email address, phone number, proposed purchase, finance amount, timing, referral source and optional message. We also keep communications relating to your enquiry and our work with you.

If you ask us to arrange finance, further information may be needed about your business, equipment, financial position and the people involved, such as directors or guarantors. Depending on the application, this may include identification, addresses, ownership details, financial statements, bank statements, income, assets, liabilities and existing facilities. We explain additional information requirements and obtain relevant authorities as part of that process.

Please do not put identity documents, bank account details, tax file numbers, passwords or other sensitive documents in the website’s optional note field. Ask us for an appropriate way to provide application documents. We do not seek sensitive information through the general website enquiry form.

3. How information reaches us

We collect information directly when you submit a form, contact us, provide documents or work with us. With your authority, information may also come from accountants, advisers, referrers, equipment suppliers, lenders or other people involved in a transaction. If you provide another person’s details, make sure you are entitled to do so and that they know the information is being provided to MFG.

You can make a general privacy enquiry without identifying yourself, including by post. Personalised finance work usually requires accurate identification and business information. If required information is not supplied, we may be unable to respond fully or progress an application.

4. Why we use personal information

We use information to respond to enquiries, understand your proposed purchase and business needs, discuss suitable funding pathways, prepare and manage authorised applications, communicate with you and the parties involved, and provide ongoing service. We also use relevant records to administer our business, maintain website security, understand website performance, resolve complaints and meet applicable legal or recordkeeping requirements.

Sending a website enquiry does not automatically authorise a credit check or submission to a lender. Any required application authority, credit reporting consent or lender-specific privacy documentation is addressed separately when an application is progressed.

5. When information may be disclosed

Information may be shared with lenders and financiers when you authorise us to progress finance, and with advisers, accountants, suppliers or other transaction participants where you authorise or reasonably expect that involvement. We may also use service providers for website hosting, form delivery, email, IT support, document handling, business administration and professional advice. These providers receive information relevant to the services they perform.

Disclosure may also occur where required or permitted by law, to regulators or dispute resolution bodies, or to protect lawful interests. We do not make enquiry information publicly available. Lenders and other independent organisations have their own privacy policies and may issue separate notices.

6. Cookies, analytics and advertising technology

The website uses cookies and similar technologies for operation, security, measurement and advertising. Technology currently loaded includes Google Tag Manager and Google analytics/tag tools, Microsoft Clarity, the Meta Pixel and LinkedIn Insight Tag. These services can process information such as your IP address, device and browser details, pages viewed, referral sources, clicks and other website interactions. Clarity can provide session replay and interaction analysis. Advertising tools can associate website activity with their own accounts or identifiers to measure campaigns and support advertising audiences.

Enquiry and conversion events may be measured by analytics or advertising tools. Where contact details are used for conversion matching, they may be transformed into hashed identifiers; hashing does not make information anonymous. Third-party providers’ handling of information is also governed by their own policies.

You can manage or delete cookies through your browser and use the privacy and advertising controls offered by Google, Microsoft, Meta and LinkedIn. Blocking cookies may affect website functions and does not necessarily prevent every form of measurement. Where the website offers privacy choices, you can use those controls as well.

7. Embedded videos and external services

Client stories may include YouTube videos. Playing embedded content, following external links or interacting with third-party services can result in information being collected by those providers. Fonts and other website resources may also load from external servers. Review the relevant provider’s privacy information before using its service.

8. Overseas processing

Some technology, cloud and service providers operate internationally. Information processed through those services may be held or accessed outside Australia, including in the United States and other countries used by the provider’s infrastructure or support teams. Locations vary by provider and service. Contact us if you need information about the providers or locations relevant to your dealings with us. Where applicable, we take reasonable steps required by Australian privacy law in relation to overseas disclosure.

9. Storage, security and retention

Enquiry submissions and business records may be held in website, email, document and other business systems used to deliver our services. We take reasonable steps to protect information against loss, misuse and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed completely secure.

We retain information for as long as reasonably needed for the purpose for which it was collected, ongoing client service, applicable legal obligations and legitimate recordkeeping or dispute requirements. When information is no longer needed and retention is not required, we take reasonable steps to destroy or de-identify it. Retention periods vary with the record and transaction.

10. Client photographs and stories

MFG-owned photographs of our clients’ equipment, including those showing clients’ business logos on their machinery, are taken and published with our clients’ consent. This photography ownership notice does not cover other imagery, including third-party images or illustrations. Client logos and trademarks remain the property of their respective owners. Client stories may include approved business names, equipment details, photographs, video or comments. Contact us if you have a concern about identifiable information or consent relating to published client material. Consent to publication by MFG does not give others permission to reuse the material. See our Website Terms.

11. Marketing and your choices

If we send marketing communications, you can ask us to stop at any time by using an unsubscribe option where provided or contacting us. We may still contact you about an active enquiry, transaction, service matter or legal obligation. Advertising shown by third-party platforms is also affected by those platforms’ privacy and advertising settings.

12. Access, correction and complaints

You can ask for access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity and clarify the request. We respond within a reasonable time. If access or correction cannot be provided in a particular case, we explain the reason where required and how you can raise a concern.

If you believe we have mishandled your information, contact our Privacy Contact using the details above. Describe what happened and the outcome you seek, without including unnecessary sensitive information. We will review the complaint, seek further details if needed and respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner at oaic.gov.au. Where a complaint falls within its jurisdiction, the Australian Financial Complaints Authority may also be contacted at afca.org.au; our AFCA membership number is 89354.

13. Changes to this policy

We may update this policy as our services, website technology or obligations change. The current version and its update date will be published here. Please contact us if you would like clarification about how this policy applies to your information.